It’s all about trust! Human-robot teams in hospitality

As advancements in the technological world rapidly develop and progress, especially within the field of robotics, it comes as no surprise that robots will continue to be implemented more and more into various aspects of life in the near future. Therefore, when it comes to a professional working environment, it is significant to investigate how …

Designing the Customer Journeys of the Future with Lego Serious Play

It's time to play Lego Serious Play! 🙂 What is Lego Serious Play? Within the framework of the Service Design Course offered at the Salzburg University of Applied Sciences, the Master students Semester 3 group were invited to use the Lego Serious Play method, under the supervision of FH-Prof. Dr. Barbara Neuhofer, a certified Lego Serious …